Refund And Return policy

Refund and Return Policy

Web App Masters is a business, and we expect our clients to know and respect our policies. As a web design and internet marketing business, our mission is to deliver the greatest value per dollar invested by our clients and to assist us in that effort, we must cover costs and power our operations. Thus, we expect payments to be timely in relation to the services provided to our clients.
We know that sometimes “life happens,” and you might need a refund on fees paid for services to Web App Masters. We attempt to be equitable and devise a win-win policy for both of us. We will work with you to leave you satisfied with our efforts. If, however, a refund is requested and provided, all property developed by Web App Masters, including graphics, content, and code, shall remain the property of Web App Masters.
Final payment requests for the last part of payment due on all projects are not initiated until the project has received final approval from the client. The final payment is due within 5 business days of receiving the invoice.
By registering for our services, you acknowledge that you have read and agree to this Agreement and are bound by its terms and conditions.

General Refund Policy Guidelines

Web Design & Development:

Web design and development work involves a huge amount of resources, takes up our time, and costs us internally. Hence, once a deposit or payment has been made, it is not refundable. Payments for custom design work (i.e., custom logo work and branding work, full site designs, mockups of individual pages and small design elements in a website, etc.) and custom development work (i.e. php scripting, WordPress CMS custom development, WordPress Plugin custom development, etc.) are made to us in installments as a courtesy to the client and discounted for clients who opt to pay in full, but in case a project is canceled, delayed or put on hold by the client, then all money paid will be kept by Web App Masters and if necessary, an additional fee will be assessed to the client for all work done beyond that which was previously paid for shall be paid for by the client.
All completed projects defined as such as the scope of the work are non-refundable.

Website Maintenance:

When new text and/or content is added to a page, the client must supply all text (in digital form) and images/photos. Unused hours do not carry over to future months. No refunds are given for unused hours. There are absolutely no refunds for any fees for website maintenance services. Our yearly support plans are based on the size and scope of a website and are quoted yearly. Particularly for websites that we did not originally design, website maintenance, and care involve significant upfront resources and time to familiarize ourselves with the setup, framework, and details of a new client’s website, so we need yearly maintenance to be paid in the full yearly fee unless otherwise determined.

Web Hosting:

All present and past months’ hosting payments are non-refundable. Web hosting accounts are activated from the order date and are assigned a limited number of server resources based on the plan you bought.

Payment is still required if the client purchases a hosting account but never uses it. Billing cycles for hosting run until the client receives written notice of cancellation in writing.

Unless otherwise stated, you consent that unless and until you inform Web App Masters of your intent to terminate the web hosting services; you will be charged on an automatically recurring basis to avoid any interruption to your Services by using your credit card or other billing information we have on file.

Any outstanding invoice for over fourteen (14) days can lead to suspension or termination of web hosting services. The account access will not be reinstated until payment is received. If you do not pay the fees outlined herein, Web App Masters can suspend or terminate your account and collect collection costs incurred by Web App Masters, including, without limitation, any arbitration and legal fees and reasonable attorneys’ fees. Web App Masters will not place new orders or turn on new packages for customers who have an outstanding balance on their account.

Web App Masters is not obligated to transfer sites to and from Web App Masters’s web servers and may charge for any requests for web hosting transfers.

SEO & Internet Marketing:

Customer understands, recognizes, and concurs that Web App Masters is not responsible for the policies of search engines or directories regarding what type of sites and/or content they accept presently or in the future.

The customer’s site might be removed from any search engine or directory at any time, according to the unilateral discretion of the search engine or directory entity. Certain search engines and directories could take up to 90 days, and occasionally longer, upon the initiation of the plan, to list and/or update the customer’s site.

From time to time, search engines and directories will drop a listing for what seems to be no apparent or predictable reason. Web App Masters has no duty for modifications added to a customer’s site by individuals other than our employees that impact the search engine or directory status of the customer’s site.

SEO and marketing professional services need a lot of resources and strategy, which take away from our time and amount to internal costs. As a result, funds paid for SEO and marketing professional services are not refundable.

Setup Fees:

Setup fees are directly charged on costs incurred by Web App Masters during the setup process of any SEO or online marketing campaigns and are non-refundable.

Domain Names:

All domain name sales are final after a domain name is transferred to the customer’s account. Sales of domain names involve payment in full prior to transferring the bought domain name.

Chargebacks:

We will request your credit card payment information so we can charge your card for work performed or we will issue an invoice so that you can remit from your end. Arguing that you did not provide your card details or that you were unaware of such charges is fraud and against the law.

In the event a chargeback or payment dispute (i.e., PayPal Dispute) is made by a credit card company or bank against us, your service and/or project will be temporarily suspended without warning. A $50 chargeback fee (issued to reclaim fees charged through to us by the credit company), plus any remaining balances incurred due to the chargeback(s), must be prepaid in full before service resumes, files are released, or additional work is commenced.

Instead of requesting a chargeback, please contact us to resolve any issues with a payment. Initiating a chargeback or opening a PayPal dispute against a legitimate charge from us constitutes fraud and is never an acceptable or lawful way of securing a refund.

Please take a moment to read and ensure that you completely understand our refund policy before making a payment.

How Refunds Are Processed:

If you paid by credit card – the funds will be refunded to your credit card account within 30 business days of approval. If you paid by cheque or money order, you will be refunded by cheque.